Privacy Policy

Merner's Painting & Decorating (“Company,” “we,” “us,” or “our”) operates mernerspainting.com and related online services (collectively, the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit the Site, submit a quote or contact request, communicate with us by phone, email, or text message, or otherwise interact with our painting and contracting services in the United States.

This Policy is intended for individuals located in the United States. If you access the Site from outside the U.S., you do so at your own initiative and are responsible for compliance with local laws. Our services are offered to customers in the Houston, Texas area and surrounding U.S. communities.

By using the Site or providing personal information to us, you acknowledge that you have read this Privacy Policy. Where required by law, we will obtain your consent before collecting or using personal information for certain purposes.

1. Who We Are

Merner's Painting & Decorating is a painting and contracting business serving Houston, TX and surrounding areas. For privacy-related requests, contact us using the information in Section 15 below.

2. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Depending on how you interact with us, we may collect:

Identifiers and contact information

• Name, email address, phone number, mailing address or service address, ZIP code, and city
• Preferred contact method and communication preferences

Customer records and project information

• Service type requested (interior, exterior, cabinet refinishing, repairs, etc.)
• Project descriptions, photos, or notes you voluntarily provide
• Appointment, estimate, and job-related correspondence
• Records of inquiries, quotes, contracts, and service history

Commercial and payment information

• Transaction and billing information when you purchase services from us (we do not store full payment card numbers on the Site)
• Records needed to process deposits, invoices, or financing referrals, where applicable

Communications and consent records

• Contents of emails, texts, voicemails, and form submissions
• SMS opt-in and opt-out records, including timestamps and the form or channel used to consent
• Which Site contact form you used (for example, homepage hero, homepage contact section, or contact page)

Internet and device information

• IP address, browser type, device type, operating system, and general location derived from IP
• Pages viewed, referring URLs, date/time stamps, and Site interaction data
• Cookies, pixels, and similar technologies (see Section 8)

Information we do not knowingly collect

• We do not knowingly collect personal information from children under 13 (see Section 10)
• We do not intentionally collect Social Security numbers, driver’s license numbers, or government ID numbers through the Site
• We do not require you to create an account to request a quote

Sources of information

We collect personal information from:

• You directly, when you fill out forms, call, email, or text us
• Your browser or device when you use the Site
• Service providers that help us operate the Site, deliver messages, or process payments
• Public sources or referrals you authorize (for example, a neighbor who refers you)

3. How We Use Personal Information

We use personal information for legitimate business purposes, including to:

• Respond to quote requests and provide estimates, scheduling, and contracting services
• Communicate with you about your project, appointments, job status, and customer support
• Send service-related SMS or email messages you have consented to receive
• Process payments and maintain business records
• Improve, maintain, and secure the Site and our operations
• Detect, prevent, and address fraud, abuse, security incidents, and legal claims
• Comply with law, regulation, court order, or lawful government request
• Enforce our Terms of Service and protect our rights and property

We may use de-identified or aggregated information that cannot reasonably identify you for analytics and business planning.

4. How We Disclose Personal Information

We do not sell your personal information. We do not sell or rent personal information to data brokers or third parties for their independent marketing purposes.

We do not share personal information for cross-context behavioral advertising as defined under applicable U.S. state privacy laws.

We may disclose personal information to the following categories of recipients:

• Service providers and contractors who perform services on our behalf (hosting, form processing, SMS delivery, email, analytics, payment processing, CRM, scheduling, and IT support), subject to contractual obligations to protect the information and use it only for our purposes
• Professional advisors such as attorneys, accountants, or insurers when reasonably necessary
• Business transfers in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to the transferee honoring this Policy
• Legal and safety disclosures when we believe disclosure is required by law, to respond to lawful requests, to protect rights and safety, or to investigate fraud or security issues

SMS and mobile information: strict non-sharing

No mobile information, SMS opt-in data, or text messaging consent will be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties except with SMS aggregators and delivery providers solely to transmit messages you have agreed to receive, or as otherwise required by law.

5. SMS Messaging, TCPA & Telemarketing Compliance

If you opt in to receive text messages from us, you agree to receive SMS related to quotes, appointments, customer support, and service updates. Message frequency varies. Message and data rates may apply.

• Opt-in is collected through affirmative action (for example, checking a consent box or submitting a form after viewing SMS terms)
• We maintain timestamped records of opt-in and opt-out actions
• Reply STOP at any time to cancel. Reply HELP for help
• We comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act (for email), and applicable federal and state telemarketing laws
• Carriers are not liable for delayed or undelivered messages
• You must be 18 or older to opt in to our SMS program

For additional SMS terms, see our Terms of Service.

6. Cookies & Tracking Technologies

We and our service providers may use cookies, local storage, pixels, and similar technologies to operate the Site, remember preferences, measure traffic, and understand how visitors use our pages.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

We do not respond to browser “Do Not Track” signals because there is no uniform industry standard. Where required by law, we honor applicable opt-out preference signals.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on the type of information and why we collected it. When information is no longer needed, we delete, anonymize, or securely dispose of it in accordance with our retention practices.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or destruction. Measures may include access controls, secure transmission where appropriate, vendor due diligence, and employee awareness.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for safeguarding any credentials or devices you use to communicate with us.

If we become aware of a data breach involving personal information that triggers notification obligations under applicable U.S. law, we will notify affected individuals and regulators as required.

9. Children’s Privacy (COPPA)

The Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will take steps to delete it.

10. Your U.S. State Privacy Rights

Depending on where you live in the United States, you may have additional rights regarding your personal information. We honor applicable rights under state privacy laws, including but not limited to laws in California, Texas, Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy statutes.

Rights that may be available to you

Subject to exceptions under applicable law, you may have the right to:

• Know / access the categories and specific pieces of personal information we collected about you
• Delete personal information we collected from you, subject to legal exceptions
• Correct inaccurate personal information we maintain about you
• Opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising)
• Limit the use and disclosure of sensitive personal information, where applicable
• Obtain a portable copy of certain personal information in a usable format, where required
• Withdraw consent for future marketing communications where consent is the legal basis
• Non-discrimination for exercising privacy rights. We will not deny services, charge different prices, or provide a different level of service solely because you exercised your rights, except as permitted by law

California residents (CCPA / CPRA)

In the preceding 12 months, we may have collected the categories of personal information listed in Section 2 for the business purposes in Section 3. We disclose information to service providers as described in Section 4.

• We have not sold personal information in the preceding 12 months
• We have not shared personal information for cross-context behavioral advertising in the preceding 12 months
• We do not use or disclose sensitive personal information for purposes other than those permitted by the CPRA
• California residents may submit requests using the contact methods in Section 15
• We will verify your request as required by law before responding. Authorized agents may submit requests on your behalf with proof of authorization
• If we deny a request, you may appeal by replying to our response with “Appeal” and explaining why you disagree

Shine the Light: California Civil Code Section 1798.83 permits California residents to request certain information about disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes as defined under that statute.

Texas residents (TDPSA)

Texas residents may exercise applicable rights under the Texas Data Privacy and Security Act, including rights to access, correct, delete, and obtain a copy of personal information, and to opt out of targeted advertising, the sale of personal information, and certain profiling. We do not sell personal information or engage in targeted advertising as defined under the TDPSA. Submit requests using Section 15.

Other U.S. state residents

Residents of Virginia, Colorado, Connecticut, Utah, Oregon, Montana, and other states with privacy laws may have similar rights. Contact us to exercise rights applicable in your state. If we deny your request, you may have the right to appeal as provided by your state’s law.

How to submit a privacy request

Email mernerspaintingdecorating@gmail.com, call (346) 379-0159, or mail a written request to our Houston-area business address on file with the Texas Secretary of State. Include enough information for us to verify your identity and describe your request. We will respond within the timeframe required by applicable law (typically 45 days, with a possible extension where permitted).

11. Marketing Communications

You may opt out of promotional emails by clicking “unsubscribe” in any marketing email or by contacting us. You may opt out of SMS by replying STOP. Opting out of marketing does not affect service-related messages necessary to fulfill a request or active job.

12. Third-Party Links & Services

The Site may link to third-party websites or services (for example, financing partners, social media, or maps). We are not responsible for the privacy practices of those third parties. Review their policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be posted on this page. Where required by law, we will provide additional notice. Continued use of the Site after changes become effective constitutes acceptance of the updated Policy, to the extent permitted by law.

14. Governing Law & Disputes

This Privacy Policy is governed by the laws of the State of Texas and applicable federal laws of the United States, without regard to conflict-of-law principles. Any dispute relating to this Policy or our handling of personal information shall be brought in the state or federal courts located in Texas, unless otherwise required by applicable consumer privacy law in your state of residence.

Nothing in this Policy limits any non-waivable consumer rights you may have under U.S. federal or state law.

15. Contact Us

For privacy questions, requests, or complaints, contact:

• Merner's Painting & Decorating
• Email: mernerspaintingdecorating@gmail.com
• Phone: (346) 379-0159
• Service area: Houston, TX and surrounding areas
• Hours: Open daily: 7:00am to 7:00pm

If you are not satisfied with our response, you may contact the office of your state attorney general or the relevant U.S. regulatory authority in your jurisdiction.